Refund policy

Return & Refund Policy
At Corewick, each piece is carefully selected, prepared, and packaged with attention to detail. We want you to be completely satisfied with your purchase.

 


1. Returns


We accept returns within 14 days of delivery, provided that:


  • The item is unused and in its original condition.
  • The item is returned in its original packaging.
  • The item has not been damaged, altered, washed, or used.
  • Proof of purchase or the original order number is provided.


Items that do not meet these conditions may not be eligible for a return.


2. Non-Returnable Items


For hygiene, customization, and production reasons, the following items are generally not eligible for return or exchange:


  • Customized or personalized products
  • Made-to-order items
  • Items that have been used, burned, or altered
  • Products damaged after delivery due to improper handling
  • Sale or clearance items, where specifically stated at the time of purchase


3. Damaged or Incorrect Items


If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.


Please provide:


  • Your order number
  • Clear photos of the package
  • Clear photos of the item and the issue


Once reviewed and approved, we may offer a replacement, exchange, or refund, depending on the circumstances.


4. Refunds


Once your return has been received and inspected, we will notify you whether your refund has been approved.


Approved refunds will be issued using the original payment method where possible.


Please allow additional time for your bank or payment provider to process the refund.


Original shipping fees are non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.


5. Return Shipping


For returns due to a change of mind or personal preference, the customer is responsible for the return shipping cost.


If the item is defective, damaged upon arrival, or incorrectly sent by Corewick, we will cover the applicable return shipping cost.


6. Exchanges


If you would like to exchange an eligible item, please contact us within 14 days of delivery.


Exchanges are subject to product availability. If the requested item is unavailable, a refund may be offered instead.


7. Order Cancellations


Orders may be cancelled before they are processed or dispatched.


Once an order has been processed, customized, or dispatched, cancellation may no longer be possible.


8. How to Request a Return


To request a return or refund, please contact Corewick through the contact details provided on our website and include:


  • Your order number
  • The reason for the return
  • Photos of the item, if applicable


Our team will review your request and provide the next steps.


9. Contact Us


If you have any questions about our Return & Refund Policy, please contact Corewick through the contact information provided on our website.


By placing an order with Corewick, you acknowledge and agree to the terms of this Return & Refund Policy.